Frequently Asked Questions
Here are frequently asked questions we receive from our customers. We hope the answers to these questions will be helpful to you.
How far in advance do I need to make reservations?
Where do I meet the chauffeur at the airport?
What happens if my flight is delayed?
How will I be billed for the service?
Are there discounts that I may qualify for?
I have confidence in Royal Coachman, but what about those companies in your affiliates program?
Are the affiliate services billed through you as well?
What if I need to call you at night or on a holiday in case of an emergency or change in plans?
Why should I complete the My Profile form?
Can you handle large group events and employee movements to and from the office?
We have limited parking on our site. Can you help us?
What if I am interested in your services for my personal needs?
How far in advance do I need to make reservations?
We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests.
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Where do I meet the chauffeur at the airport?
Our chauffeurs meet customers at the designated "meet and greet" area at each airport. Once you get off the flight, just follow signs to ground transportation. Our chauffeurs' attire and signs are easily recognizable.
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What happens if my flight is delayed?
Don't worry. It's our job to stay on top of this. Our automated system will track your flight and will know when and at what terminal it will arrive. However, should you change your flight plans for any reason, we ask that you call us at 800.472.7433 as soon as possible to give us your new carrier, flight number, arrival time and destination.
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How will I be billed for the service?
By credit card, once the service has been completed. We accept American Express, MasterCard, Visa, Discover, and Diner’s.
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Are there discounts that I may qualify for?
Possibly. Feel free to call our customer care or sales specialists to find out about our discount policies.
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I have confidence in Royal Coachman, but what about those companies in your affiliates program?
Our affiliates must mirror our customer service and operations philosophy. Our dedicated affiliate manager is responsible for screening affiliates and making sure they maintain the highest standards. We conduct regular site visits to ensure this.
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Are the affiliate services billed through you as well?
Yes, everything is one-stop shopping from reservation to billing, automated within 24 hours. Our technology allows customers to receive billing in a way that is most convenient for them. Receipts can be obtained online or via email.
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What if I need to call you at night or on a holiday in case of an emergency or change in plans?
No problem. Our dispatchers are available to assist customers 24 hours a day, seven days a week. Keep our 800-4RC-RIDE number handy at all times.
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Why should I complete the My Profile form?
This helps streamline the reservation process. Filling out My Profile allows us to customize everything to your liking. Your preferences are on file (including your newspaper, pick up location and even your chauffeur), your cell phone number and address, as well as
billing information.
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Can you handle large group events and employee movements to and from the office?
Absolutely. We handle groups from five to 3,000. We have buses, stretch limousines, motor coaches and executive vans ready to meet your party, whether they are trainees arriving at the airport, top executives planning a retreat to a resort or relatives coming in from out of town for a special event, and we can provide designated group reps and coordinators to help organize your needs.
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We have limited parking on our site. Can you help us?
Yes. We work with many corporations who face this problem and help them by providing a shuttle service. We also can shuttle employees to and from city bus or train stations for companies that have relocated.
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What if I am interested in your services for my personal needs?
We handle the ground transportation needs of both business and private customers. Many of our customers request our services for parties, weddings, bar/bat mitzvahs, confirmations and other special events, as well as trips to and from the airport. In light of the increased airport security demands and the desire for many travelers to save time by avoiding the additional hassles of parking cars, our airport business has
grown dramatically.
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Wherever you need our service, real-time reservations can be made seamlessly through our website, by emailing us at reservations@royalcoachman.com, or calling our toll-free number 800.472.7433.