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Royal Coachman.
Royal Coachman - Customer Feedback
Read what our customers have to say about Royal Coachman service. If you'd like to add your comments here, please email Royal Coachman at feedback@royalcoachman.com
I have been a customer for at least 5 years. During this time, I have used your service at an approximate rate of 4 times per month (on the average) Your service has been consistent, always professional, always timely, courteous and most importantly, dependable.
As a woman who travels the world, often times alone, it is very comforting to return home, knowing that one of your drivers will most assuredly be waiting for me, regardless of the weather or the time of day or night at the airport.
In addition, I have recommended your business to other colleagues and they too have been pleased.
Thank you for your wonderful service!
MJ / A major bank
I have been a Royal Coachman customer for years. Your service is consistently reliable, and I can schedule last minute trips with no issues- which I greatly appreciate!
This morning I had a driver named Eddie Valentin. He was by far the best driver I have experienced with Royal Coachman. He was extremely professional, courteous, personable, and committed to the highest standard of customer service. Normally I like to keep to myself on my way to/from the airport, but Eddie and I chatted the entire trip- he made it fun!
I felt compelled to compliment Eddie as it is rare nowadays to see an employee so proud what they do for a living as well as who they work for- it is clear that Eddie takes pride in what he does and more importantly is representing your company quite well.
PL / A retail customer
Thank you!
While I have always had terrific, professional drivers from your service, my driver on 12/2/10 was outstanding and deserves a special shout out! My bag was damaged during my return to Newark airport that day, so Luigi recommended that I go to the Continental office to see if they would replace it. We stopped in the office, and within 5 minutes, I left with a new bag! I did not even know that the airline did this, and was very grateful to Luigi for telling me about it, and insisting that I give it a try. Hats off to him and to all of your employees that go above and beyond the call of duty! Thank you.
LQ / A major insurance company
This is a special thank you to Michael Varga, the service offered is always excellent. Such a nice driver. Thanks again, I really appreciate the service.
AJ / A retail customer
I would like to write this testimonial to one of your drivers. John was professional, courteous, punctual, friendly, and above all honest. He picked up me promptly, offered to make a much needed coffee stop, drove beautifully and dropped me off for an important meeting in the perfect frame of mind. I did not realize until later that I had dropped my purse in the car. John called dispatch who then called me with the reassuring message that my purse had been found and that John would pick me up for my return and return it to me then. John was waiting at the door with a big smile and an umbrella as I came out of my grueling 5 hour meeting. It was a wonderful sight! He gave me my wallet and drove me to Newark Penn station where he waited till I got into the building. He admonished me against wandering around on my own and gave his cell number so I could call if there was any trouble. All I could do in return was to give him a big hug and write this letter.
John is an asset to your company and I hope you appreciate and acknowledge that. Thanks from a very satisfied and grateful customer.
VM / MD PhD
What a great experience I had on my recent pick up at EWR. My chauffeur Hassam was above and beyond the best yet-and-my benchmark is pretty high. Combine a great driver with a premium vehicle and the experience was first class.
TM / a major engineering company
I just want to say how pleased I was with my last driver, Ray. His friendliness and professionalism were greatly appreciated after coming back from a rather exhausting flight. He provided a fantastic and comfortable experience to end my travel.
JA / a major pharmaceutical company
I would like to acknowledge the excellent customer service my driver provided me yesterday, on reservation # 582550, from Metropark to my home in Ringoes, NJ.
I forgot my purse in the car. I went around the back door into my house, leaving my suitcase in the driveway to retrieve when I open the garage door. When I opened the door, my driver was just putting my purse on my suitcase. This was such a kind service and very thorough on the part of the driver to see that I had left my purse behind. I was very tired from my trip and would have been very upset if I had discovered that I had lost my purse.
Please convey a big thanks and recognition to the driver. It's this kind of customer service that makes me request Royal Coachman as my preferred limo service.
LG / A travel agent
Thank you very much for helping me out on the transportation for the Giants game. Everyone was very pleased with the service and I will certainly let you know when I need some additional help. I do have a couple more events happening in New York and Boston in December and will be sure to give you a call. Thanks again.
DR / a retail customer
Your Chauffeur Sam was great. As soon as we got in the car he verified the drop address, which was good because our reservationists gave the wrong information to you. We were going to Newark train station at Newark Airport; our office had us going to Newark Penn. Good save on Sam's part. Shows the importance of verifying stops and addresses!!!!
EW / a major insurance company
