Customer Care

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Royal Coachman - Customer Survey

Customer Service is the driving force behind the success of Royal Coachman Worldwide. 100% client satisfaction is our goal and we won’t be content until we reach that plateau. We are very interested in your feedback on both great service and what we might do a little better to make sure your next ride is the best ride ever. Please take a moment to complete the customer service survey form and / or send us an email at feedback@royalcoachman.com. This information will assist us in providing the best possible service to all of our clients.

 

1. Service Experience
  Excellent Good Fair Poor
Reservations
Confirmation
Airport Greeter(if applicable)
Chauffeur
Vehicle
Billing
Overall

 
Comments
2. Reservations
  Excellent Good Fair Poor
Friendliness
Knowledge
Speed

 
Comments
3. Chauffeur
  Yes No    
On time for pickup

  Excellent Good Fair Poor
Appearance
Geographic Knowledge
Safety
Customer Service

 
Comments
4. Vehicle
  Excellent Good Fair Poor
Interior Cleanliness
Exterior Appearance
Amenities (ex. Mints, Newspaper)
Mechanical Condition

 
Comments
5. Billing
  Excellent Good Fair Poor
Accuracy
Presentation Format
Timeliness

 
Comments
6. Would you recommend ROYAL COACHMAN WORLDWIDE TRANSPORTATION to someone else?
  Yes No

 

7. Would you like additional information about OUR Worldwide Transportation services?
  Yes No

 

Please provide us with the following information.
City of Service:
Date of Service:
Please tell us how we may contact you if follow up is required.
First Name:*
Last Name:*
E-mail Address:*
Telephone Number:
* Fields marked with an asterisk are required.


Thank you for completing our survey. If you wish to discuss your service experience with one of our representatives, please call Customer Care at
800-472-7433 Option# 3.