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Local: 973.400.3200
Royal Coachman.
Royal Coachman Technology
Behind the scenes, all of Royal Coachman's ground transportation services, including airport car service, limousine service, and airport shuttles are supported by a technological infrastructure that is unrivaled in the industry. Technology is part of every Royal Coachman customer experience from reservations, where our systems simplify customer communications via online reservations, providing the ability to quickly book, modify and confirm reservations online, and receive a confirmation and price quote within seconds. Within minutes, your ground transportation reservation is completed and quality controlled to ensure every detail and passenger preference is accommodated, accurately and completely.
Supporting both our online reservation system and well trained reservation staff members, our sophisticated accurate back-office quality control, accounting and SSL certified and PCI compliant credit card processing programs ensure that reservations are complete, calculations are correct, charges are processed accurately, and receipts are readily available. The business-end of every Royal Coachman ride is flawless from reservation through final accounting.
Integrating technology into how we manage fleet operations brings Royal Coachman's ground transportation and airport shuttle services to the highest level of quality and value. Augmenting our automated dispatch programs with FAA flight updates provides up-to-the-minute information on all international and domestic flights to alert us to changes in flight arrivals. Equally important, the inclusion of real time traffic and weather feeds into our systems to let us know when traffic delays in and around an airport may require extra travel time for our chauffeurs. Talk about value! Royal Coachman's on-time performance is second to none and we never add overtime charges for airport pick-ups!
In our vehicles, when time is money, our GPS navigation and monitoring systems give our chauffeurs precise routes and directions to their destinations and our dispatch team monitors the location of every vehicle to meet last minute changes, delays and the unexpected. Our passengers enjoy the peace-of-mind that they are in the hands of a chauffeur who has the tools needed to adapt to changes in traffic and customer requirements.
DriveCam is a palm sized digital video recorder which is mounted on the front windshield of the vehicle and is a constantly recording device which stores those events which are triggered when the threshold level of G forces has been exceeded by hard braking, rapid acceleration, or harsh cornering. These stored recordings, which include 10 seconds prior to the event, the event, and 10 seconds after the event, are used as educational tools for our chauffeurs to improve their driving and to assure us that each chauffeur’s driving habits are safe and of the highest quality. Should you have any questions about our use of DriveCam, please do not hesitate to contact Royal Coachman.
Some of the cutting-edge technologies utilized by Royal Coachman to make your experience with us memorable:
- On-line Reservations
- On-line Rate Quotes
- Online receipts (automated within 48 hours of your ride)
- Automated billing systems
- DriveCam video systems for passenger safety and comfort
- GPS Navigation & Monitoring for passenger safety and comfort
- Integrated flight tracking for improved dispatching
- Real-time web reporting and account management
- Two-way voice and data communications with all chauffeurs
