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Royal Coachman - Customer Feedback

Yelp Award

Read what our customers have to say about Royal Coachman service. If you'd like to add your comments here, please email Royal Coachman at or take our customer satisfaction survey.

I have been a customer for at least 5 years. During this time, I have used your service at an approximate rate of 4 times per month (on the average) Your service has been consistent, always professional, always timely, courteous and most importantly, dependable.

As a woman who travels the world, often times alone, it is very comforting to return home, knowing that one of your drivers will most assuredly be waiting for me, regardless of the weather or the time of day or night at the airport.

In addition, I have recommended your business to other colleagues and they too have been pleased.

Thank you for your wonderful service!

MJ / a major bank

I have been a Royal Coachman customer for years. Your service is consistently reliable, and I can schedule last minute trips with no issues- which I greatly appreciate!

This morning I had a driver named Eddie Valentin. He was by far the best driver I have experienced with Royal Coachman. He was extremely professional, courteous, personable, and committed to the highest standard of customer service. Normally I like to keep to myself on my way to/from the airport, but Eddie and I chatted the entire trip- he made it fun!

I felt compelled to compliment Eddie as it is rare nowadays to see an employee so proud what they do for a living as well as who they work for- it is clear that Eddie takes pride in what he does and more importantly is representing your company quite well.
Thank you!

PL / a retail customer

While I have always had terrific, professional drivers from your service, my driver on 12/2/10 was outstanding and deserves a special shout out! My bag was damaged during my return to Newark airport that day, so Luigi recommended that I go to the Continental office to see if they would replace it. We stopped in the office, and within 5 minutes, I left with a new bag! I did not even know that the airline did this, and was very grateful to Luigi for telling me about it, and insisting that I give it a try. Hats off to him and to all of your employees that go above and beyond the call of duty! Thank you.

LQ / a major insurance company

This is a special thank you to Michael Varga, the service offered is always excellent. Such a nice driver. Thanks again, I really appreciate the service.

AJ / a retail customer

I would like to write this testimonial to one of your drivers. John was professional, courteous, punctual, friendly, and above all honest. He picked up me promptly, offered to make a much needed coffee stop, drove beautifully and dropped me off for an important meeting in the perfect frame of mind. I did not realize until later that I had dropped my purse in the car. John called dispatch who then called me with the reassuring message that my purse had been found and that John would pick me up for my return and return it to me then. John was waiting at the door with a big smile and an umbrella as I came out of my grueling 5 hour meeting. It was a wonderful sight! He gave me my wallet and drove me to Newark Penn station where he waited till I got into the building. He admonished me against wandering around on my own and gave his cell number so I could call if there was any trouble. All I could do in return was to give him a big hug and write this letter.

John is an asset to your company and I hope you appreciate and acknowledge that. Thanks from a very satisfied and grateful customer.


What a great experience I had on my recent pick up at EWR. My chauffeur Hassam was above and beyond the best yet-and-my benchmark is pretty high. Combine a great driver with a premium vehicle and the experience was first class.

TM / a major engineering company

I just want to say how pleased I was with my last driver, Ray. His friendliness and professionalism were greatly appreciated after coming back from a rather exhausting flight. He provided a fantastic and comfortable experience to end my travel.

JA / a major pharmaceutical company

I would like to acknowledge the excellent customer service my driver provided me yesterday, on reservation # 582550, from Metropark to my home in Ringoes, NJ.

I forgot my purse in the car. I went around the back door into my house, leaving my suitcase in the driveway to retrieve when I open the garage door. When I opened the door, my driver was just putting my purse on my suitcase. This was such a kind service and very thorough on the part of the driver to see that I had left my purse behind. I was very tired from my trip and would have been very upset if I had discovered that I had lost my purse.

Please convey a big thanks and recognition to the driver. It's this kind of customer service that makes me request Royal Coachman as my preferred limo service.

LG / a travel agent

Thank you very much for helping me out on the transportation for the Giants game. Everyone was very pleased with the service and I will certainly let you know when I need some additional help. I do have a couple more events happening in New York and Boston in December and will be sure to give you a call. Thanks again.

DR / a retail customer

Your Chauffeur Sam was great. As soon as we got in the car he verified the drop address, which was good because our reservationists gave the wrong information to you. We were going to Newark train station at Newark Airport; our office had us going to Newark Penn. Good save on Sam's part. Shows the importance of verifying stops and addresses!!!!

EW / a major insurance company
Sandy S.
testimonial quote start I've been using Royal Coachman service for over 8 years and have had very positive experience. The drivers are professional, courteous, and neat. I have no complaints. Continue doing what you're doing. testimonial quote end
Mark W.
testimonial quote start Every one of your drivers has been excellent Chauffeur companies in the uk could learn a lot from you! Well done and I'll be back over later in the year. I'm very happy to recommend you to colleagues Thank you! testimonial quote end
Ron P.
testimonial quote start Diane picked me up today at Newark airport after a long international flight. She was excellent and enjoyed the ride and conversation. Great job! Keep hiring drivers like Diane. testimonial quote end
Christine C.
testimonial quote start I always have great service from you so please keep it up. Drivers are excellent at driving... managing traffic, etc. I feel safe and comfortable in your cars and with your drivers. testimonial quote end
Sandra O.
testimonial quote start Thank you Royal Coachman for providing great service and professionalism. Our family has hired your service on four occasions and each time we have been very pleased with your staff while booking as well as the professionalism from each of the chauffeurs. We look forward to hiring your company again in the future. testimonial quote end
Nicholas B.
testimonial quote start Both of my drivers were excellent and without question exceeded my expectations. They were courteous and very professional. I will never book with a different vendor and will only use Royal Coachman in the future. Well done! testimonial quote end
Marie T.
testimonial quote start Special thanks to the chauffeur. He arrived ahead of time, was very polite and friendly. The car was immaculate. testimonial quote end
Maureen M.
testimonial quote start Excellent service, timely pick up and a very courteous and professional chauffeur. Royal Coachman made my trip effortless. testimonial quote end
Marilyn T.
testimonial quote start I have never used a coach service before. You driver was helpful and knowledgeable. He provided a lot of information. He was really nice and pleasant, it is a 40 minute drive and we chatted all the way. The car was clean and nice. In the survey, I selected exceeded my expectations, but I actually expected the excellent service I received. When you work with professional people, you expect professional service. The service was excellent, I would give it and the driver a 10 out of 10. testimonial quote end
national limousine association national limousine association Women's Business Enterprise National Council women's presidents organization Member of LANJ The Global Business Travel Association

Keep in Touch

Royal Coachman Worldwide Logo

Royal Coachman Worldwide
Address :
88 Ford Road, Unit 26
Denville, NJ 07834

Email :

Phone :

Customer feedback:

4.6 out of 5 stars from a total of 9,097 votes.
» Customer satisfaction survey

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