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Royal Coachman - Frequently Asked Questions

Here are frequently asked questions we receive from our customers. We hope the answers to these questions will be helpful to you.

How far in advance do I need to make reservations?

We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests.

Are there discounts that I may qualify for?

Feel free to call our customer care or sales specialists at 800.472.7433 to find out about our discount policies.

Can you handle large group events and employee movements to and from the office?

Absolutely. We handle groups from five to 3,000. We have buses, stretch limousines, motor coaches and executive vans ready to meet your party, whether they are trainees arriving at the airport, top executives planning a retreat to a resort or relatives coming in from out of town for a special event, and we can provide designated group reps and coordinators to help organize your needs.

We have limited parking on our site. Can you help us?

Yes. We work with many corporations who face this problem and help them by providing a shuttle service. We also can shuttle employees to and from city bus or train stations for companies that have relocated.

What if I need to call you at night or on a holiday in case of an emergency or change in plans?

No problem. Our dispatchers are available to assist customers 24 hours a day, seven days a week. Keep our 800-472-7433 number handy at all times.

What happens if my flight is delayed?

Don't worry. It's our job to stay on top of this. Our automated system will track your flight and will know when and at what terminal it will arrive. However, should you change your flight plans for any reason, we ask that you call us at 800.472.7433 as soon as possible to give us your new carrier, flight number, arrival time and destination.

What if I am interested in your services for my personal needs?

We handle the limousine transportation needs of both business and private customers. Many of our customers request our services for parties, weddings, bar/bat mitzvahs, confirmations and other special events, as well as trips to and from the airport. In light of the increased airport security demands and the desire for many travelers to save time by avoiding the additional hassles of parking cars, our airport business has grown dramatically.

Where do I meet the chauffeur in the tri-state area?
Specific meeting instructions will be given at the time of booking if there is a different meeting procedure in your destination city.

Newark Airport (EWR) Domestic - meet at the baggage claims level at the bottom of the escalator in the meet and greet area.

Newark Airport (EWR) International meet outside of the customs area.

La Guardia (LGA) meet at the baggage claims area of the airline on which you arrived.

Kennedy (JFK) Domestic meet at the baggage claims area of the airline on which you arrived.

Kennedy (JFK) International meet outside of the customs area.

Newark Penn Station - meet outside on the island beyond the Taxi/Bus lane.

MetroPark Train Station - meet along the Taxi/Limo Standing Lane at the base of the stairs from the train platform.

Penn Station, NYC Follow signs for the taxi and limo stands located on the corner of 8th Avenue & 31st Street.

Where do I meet the chauffeur outside the NY tri-state area?

Our chauffeurs meet customers at the designated "meet and greet" area at each airport. Once you get off the flight, just follow signs to ground transportation. Our chauffeurs' attire and signs are easily recognizable.

Is the gratuity charged a mandatory gratuity?

The payment of gratuity is completely discretionary and may be increased, decreased or eliminated entirely based on your service experience.

How will I be billed for the service?

By credit card, once the service has been completed. We accept American Express, Master Card, Visa, Discover, and Diner's. If you pay for your trip with a debit card, your bank statement will show two entries, a pre-authorization which is 10% higher than the confirmation in order to cover extras like waiting time or extra stops that may occur, and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction.

Are there discounts that I may qualify for?

Feel free to call our customer care or sales specialists to find out about our discount policies.

Is the gratuity charged a mandatory gratuity?

The payment of gratuity is completely discretionary and may be increased, decreased or eliminated entirely based on your service experience.

I have confidence in Royal Coachman, but what about those companies in your affiliates program?

Our affiliates must mirror our customer service and operations philosophy. Our dedicated affiliate manager is responsible for screening affiliates and making sure they maintain the highest standards. We conduct regular site visits to ensure this.

Are the affiliate services billed through you as well?

Yes, everything is one-stop shopping from reservation to billing, automated within 24 hours. Our technology allows customers to receive billing in a way that is most convenient for them. Receipts can be obtained online or via email.

Ron P.
testimonial quote start Diane picked me up today at Newark airport after a long international flight. She was excellent and enjoyed the ride and conversation. Great job! Keep hiring drivers like Diane. testimonial quote end
Lisa O.
testimonial quote start I first used Royal Coachman to take my daughter to a Leadership Conference in Washington DC. Royal Coachman put my mind at ease and I knew my daughter was safe and in good hands. They were even proactive in selecting a female driver for me. I will never look for another rider service. It will always be Royal Coachman first. thank you! testimonial quote end
Wade K.
testimonial quote start I've been a client for years. There is NO BETTER car service! Thank you for many pleasant and comfortable rides delivered with great style and professionalism. testimonial quote end
Nicholas B.
testimonial quote start Both of my drivers were excellent and without question exceeded my expectations. They were courteous and very professional. I will never book with a different vendor and will only use Royal Coachman in the future. Well done! testimonial quote end
Ted M.
testimonial quote start My chauffeur made my entire trip a great deal more pleasant and memorable. When you consider we were stuck in New York City traffic in a downpour that says a lot. Thank you for your service and for the great people driving your fleet. testimonial quote end
Rich G.
testimonial quote start My first time using your service. Your customer service is excellent and drivers are professional. You will be my transportation company for my company and personal trips in the future. Excellent customer service. Kudos! testimonial quote end
Karen S.
testimonial quote start Wonderful experience. Felt safe and drivers were very friendly and professional. Will definitely use your service again! testimonial quote end
Marie T.
testimonial quote start Special thanks to the chauffeur. He arrived ahead of time, was very polite and friendly. The car was immaculate. testimonial quote end
Marilyn T.
testimonial quote start I have never used a coach service before. You driver was helpful and knowledgeable. He provided a lot of information. He was really nice and pleasant, it is a 40 minute drive and we chatted all the way. The car was clean and nice. In the survey, I selected exceeded my expectations, but I actually expected the excellent service I received. When you work with professional people, you expect professional service. The service was excellent, I would give it and the driver a 10 out of 10. testimonial quote end
national limousine association national limousine association Women's Business Enterprise National Council women's presidents organization Member of LANJ The Global Business Travel Association

Keep in Touch

Royal Coachman Worldwide
Address :
88 Ford Road, Unit 26
Denville, NJ 07834

Email :

Phone :

Customer feedback:

4.6 out of 5 stars from a total of 10,208 votes.
» Customer satisfaction survey

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