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Royal Coachman: A Commitment to Excellence

“Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” Aristotle

Be sure that we will continue to improve our transportation services to meet your needs regarding this subject. We don’t like to limit ourselves and settle only with previous achievements but prefer to reach for even higher goals in our personal and professional journey to becoming the best we can be and establish new standards in our industry. We tend to be more severe and critical towards our work than our clients. We will attempt to exceed your expectations in every service.

What do you think makes the difference between an excellent limousine provider and its competitors? We believe the answer is the unparalleled attention shown to our clients and the devotion to standards of perfection nowhere else encountered in the industry. Royal Coachman keeps its promises by creating a passenger experience that is unrivaled.

We design all of our best procedures after a governing principle known as the Duty of Care – an efficient system of checks and balances that all transportation companies aspire to, but which few adhere to regularly.

We believe that by always providing a  superior passenger experience we earn and keep your loyalty and trust, so we act accordingly. We warmly invite you and your employees to notice the difference between Royal Coachman and all the rest; our company plans to fulfill all your corporate ground transportation needs.

At Royal Coachman, excellence is attained when we request more of ourselves than our clientele does. It is something that happens when you make only the right choices all of the time, even when you’re not being scrutinized. When you do excellently the little things, this results in excellence in the substantial things – and vice-versa. We have the advantage of being able to choose where we live on the bell curve of excellence.

In some situations, excellence is not so important when one has other priorities, this being a business decision taken in the client’s best interest. Business obligations may be saying “don’t let a nickel hold up a dollar,” especially if it is your client’s dollar… just do what you have to do, let him make his dollar, and do it perfect when there is more time. But there are situations where the quality affects the result and measures the conduct – excellence in these cases implies that you do it right the first time and every time afterward. Either way, the goal is excellence.

Excellence and perfection are not synonyms. While perfection is the unreachable goal you want to achieve when trying to prove something to others or yourself, excellence, on the other hand, is the courageous effort of attaining the highest quality standards when you really believe in what you are doing and that its value justifies your tenacious commitment. When there is a dilemma between time and/or quality, take into account that, although people may forget how fast you offer them what they needed, they’ll never forget the quality of your service– it speaks of your integrity.

Excellence is rather an attitude, not an ability.

Business is a simple process and it cuts down to one thing and one thing only. Most companies are devoted to something less than excellent.

In our opinion, excellence begins at the top and streams all the way down to the bottom line. Enterprises that are pursuing excellence outrun every competitor. By choosing excellence as your internal guideline, you won’t just have happy clients but thrilled clients.

Our mission at Royal Coachman Worldwide is to provide excellence in the industry of chauffeured ground transportation and limousine service. This can be accomplished with the help of our experienced staff, educated and trained drivers, the newest and exquisite vehicles, the latest technology and our dedication to ensuring the best possible service to all of our clients.

At Royal Coachman, we care deeply about providing the best possible service to our passengers and their companies and we promote the idea that everyone at Royal Coachman should make the efforts required to turn regular limousine service into exceptional limousine service.

This calls for all our employees to assume responsibility for their own actions and focus on building first-rate business relationships at every level. We militate for collaboration, both internally and with our clients and partners and repay bright and new solutions. We consider ourselves as:

  • Proud of what we do
  • Always learning
  • Direct, honest, logical and trustworthy
  • Operating safely and responsibly
  • Dedicated to achieving performance and success
  • Continuously improving
  • Our goal is that each and every passenger to return and be enthusiastic to recommend us to others.

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